Clínica Santa Madalena celebrates 25 years
To mark 25 years of Santa Madalena Clinic, we interviewed three new managers: Maria Montellano, Hugo Rocha and Gabriela Fabião.
“The company has had a very stable board of directors, composed of competent professionals with many years of experience in the sector. However, the group management felt that it made sense at this point, given the scale of the business, to have a different management model, with people coming from other backgrounds, who could look at the business through an innovative perspective brought from other industries. We (Hugo Rocha and Gabriela Fabião) were finishing the Lisbon MBA when we were invited to join the project, working daily in the clinics, bringing new ideas, feeling the pulse of operations, to improve operational performance. One of our goals as a team is to develop and standardize management procedures for all clinics to ensure a consistent customer experience across our network. In the case of Maria Montellano, it was different. She began working in the company at a young age doing part-time work and working during the school holidays. She worked outside of the group for a few years to gain experience and has now returned to take over the coordination / management of the Évora clinic, and in the future, the supervision of clinics in the South Zone. Santa Madalena has the know-how and capacity to do more and go further. Our entry into the company was designed precisely to strengthen the capacity to grow and rejuvenate the management team”.
The complete interview can be found in DentalPro 138.
July 8, 2019